Host Community & Project Grievance
Report stalled civil works, contractor non-compliance, environmental impact concerns, or community consultation gaps across any SSDC project site in the 6 states.
SERVICOM Redress · Project Grievance Mechanism (GRM) · 24/7 Citizen Support
Official Complaint & Citizen Help Desk
Dedicated statutory redress gateway for host communities across all 123 Local Government Areas, contractors, youth fellows, and citizens to report project grievances, whistleblowing alerts, or technical support requests.
Statutory Grievance Redress Mechanism (GRM)
Open New Support / Complaint Ticket ↓
Four Dedicated Resolution Desks
Every submission is logged with a verifiable Tracking ID and routed directly to the appropriate SSDC Oversight Unit and the Office of the Managing Director/CEO.
SERVICOM & Service Delivery Redress
Escalate administrative delays, Freedom of Information (FOI) inquiries, official correspondence follow-ups, or institutional service standards at Uyo HQ or State Liaison Offices.
Confidential Anti-Fraud & Integrity Desk
Submit protected, anonymous or named disclosures regarding counterfeit contract award letters, unauthorized fee solicitation, or procurement irregularities.
Technical & Portal Help Desk
Get immediate assistance with Youth Industrial Fellowship registration, Vendor e-Procurement pre-qualification uploads, or statutory document downloads.
Official Redress & Support Intake
Lodge a Formal Complaint or Help Desk Ticket
Complete the form below to generate an instant, trackable SSDC Reference Ticket (`SSDC-HD-2026-XXXX`). You may also file confidential whistleblowing reports.
Real-Time Resolution Telemetry
Track Your Complaint / Support Ticket
Enter your Ticket Reference ID (or test with sample ticket SSDC-HD-2026-8419) to check live investigation status.
SSDC-HD-2026-8419
In Field Verification
Community Culvert & Drainage Alignment Review — Yenagoa Corridor
Desk: Host Community & Project Grievance · Assigned to: Directorate of Monitoring & Evaluation (M&E)
Direct Redress Escalation
SERVICOM & Ombudsman Desk
Walk-in and written petitions are received at our Corporate Headquarters in Uyo and across all six State Liaison Offices:
Headquarters Desk: 165 Unit A, Ewet Housing Estate, Uyo, Akwa Ibom State
Help Desk Email: [email protected] (Subj: SERVICOM / Help Desk)
Whistleblower Protection: Section 8 Compliance & Internal Audit Unit
Operating Hours: Mon – Fri · 08:00 – 17:00 WAT (Online Portal: 24/7)